Corporate Adventure

Leadership Coaching Notes SEPTEMBER 2010 Results Driven? Like most leaders I know, I’m results driven. I take a lot of pride in accomplishing things well. When a mentor asked me what a “result” was, it seemed a curious question. Wasn’t the answer obvious? My Old Definition of a Result: I answered that a result is [...]

Leadership Coaching Notes July 2010 Customer Service for All?  Randy preaches that outstanding customer service drives success. He sponsors staff trainings and recognizes those who walk the extra mile to anticipate and meet client needs. He truly cares. In a recent meeting, he encouraged everyone to serve every customer brilliantly, every day. Then, he invited [...]

Leadership Coaching Notes MAY 2010 Energize Your Team During Relentless Pressure Is your team struggling with ever-increasing workloads, changing targets, fewer people to do the work and shorter deadlines (read “more crises?”) Are service and quality suffering? Theresa meets these threats with a winning combination of 3 leadership practices that keep her team’s spirit, productivity [...]

Leadership Coaching Notes March 2010 Convert Resistance to Support How do you respond to the pushback others throw at you when you propose new ideas or announce new decisions? I find my clients make big progress with this predictable and important challenge when they use one of 3 simple responses. How well do you use [...]